Privacy Policy

1. Overview

Jopay ([PLACEHOLDER — full company name and business registration number], "we") respects the privacy of your personal data. This policy explains how we collect, use and retain the information submitted through our merchant enquiry form, and your rights, aligned with the general principles of Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486).

2. Information we collect

When you fill in the merchant enquiry form, we collect:

• Company/brand name, contact name, and phone/WhatsApp number

• Region, industry, and website/store address

• The payment services you're interested in and your estimated monthly transaction volume

• Any additional information you provide in the form

3. How we use your information

The information you provide is only used to:

• Respond to and follow up on your merchant payment enquiry

• Carry out an initial assessment of payment solutions suited to your business

• Where your enquiry involves services requiring further approval, support the related approval and compliance process

We do not use your information for marketing unrelated to the above purposes unless we separately obtain your consent.

4. Data retention

We retain your enquiry information only for as long as necessary to fulfil the purposes above (typically [PLACEHOLDER — e.g. 24 months after enquiry, or as required by regulation]), after which it is deleted or anonymised.

5. Sharing of information

We do not sell your personal data. Where necessary, information may be shared with service providers who help us operate this website and follow up on enquiries (e.g. [PLACEHOLDER — cloud hosting/database provider name]), who may only process it on our instructions. Where an enquiry involves assessing a cross-border payment solution, relevant information may also be shared with partnering licensed institutions, strictly limited to what's needed for assessment and approval.

6. Your rights

Under the Personal Data (Privacy) Ordinance, you have the right to access and correct personal data we hold about you. To make an access or correction request, or if you have any questions about this policy, please contact: sales@jo-pay.com ([PLACEHOLDER — data protection contact name/department, address]).

7. Cookies

This website may use essential cookies to keep basic functionality working (e.g. staying logged in). [PLACEHOLDER — if analytics/advertising cookies are used, list their names, purposes and how to opt out here].

8. Policy updates

We may update this policy from time to time; the latest version will be posted on this page.